Product Care

Recommendations to help protect your investment

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CROCKERY

Detergents

Use a detergent specifically for automatic dishwashers and use the recommended amount. It is important to follow manufacturers recommendations regarding quantity of detergent. Too much or too little could adversely effect the cleaning process, Ensure you use rinse aid in the dishwasher as this reduces friction. Do not put detergent directly onto dinnerware as this may result in damage.

Scraping and pre-rinsing

Avoid stacking dirty china. Do not mix cutlery and ceramics together when cleaning. Remove left-over food immediately after use. Use a plastic spatula to remove leftovers as metal will scratch or mark the plate. Rinse items as soon as possible after use. Certain foods and food acids can cause staining if left to stand for long periods. Ensure the water is not too hot as this may bake-on leftovers. Never use scouring pads to remove stains. These will permanently scratch the surface, increasing the likelihood of further staining.

Loading the dishwasher

Keep china, glass and metal items separate. This will reduce the possibility of chipping, breakage and metal marking. Clean the dishwasher regularly to prevent limescale build up. Space products properly – do not over fill. Do not cover dishwasher spray arms. Load so that items are not touching, ideally wash within 30-40 minutes of use.

Unloading

Allow items to air dry before stacking.

Storage

Ensure adequate storage space is provided, particularly in the dirty dish area .Do not stack hot wet china. Do not stack items that were not designed to be stacked. Keep china, metal and glassware separate. Do not over stack as the weight created by stacking too high will contribute to scratching and metal marking and impact damage. Do not mix-stack, be careful particularly with products with unglazed bases.

Metal marking

This can be caused by the quality of cutlery as lower grade cutlery is softer and more prone to leaving marks. Usually these can be removed by rubbing with vinegar, lemon juice or stainless steel polish. Items that should not be cleaned in the dishwasher include metallic decorated china, copper, or wood.

CUTLERY

Modern cutlery is easy to care for but following certain tips will help to prolong its life. Rinsing with hot water immediately after use helps reduce the chemical reaction of salts or acids. Do not leave to soak overnight as mineral salts in the water will attack the metal surface. Store and wash stainless steel and silver cutlery separately. Remove cutlery and dry immediately after washing, paying particular attention to knife blades. Never leave in a closed, damp dishwasher.

WOOD

Wood is a live material and requires special care and handling to ensure the long life of the product. Not suitable for use in ovens, freezer or microwave. Do not wash in a dishwasher or soak in water or wash with harsh detergents. Do not store near heat sources or humid areas, and dry thoroughly before stacking and storage. Recommended cleaning with a soft damp cloth only.

MELAMINE

To ensure the long life of melamine proper handling is essential. Not suitable for use in an oven or microwave, do not heat food on this product. Avoid using abrasive scouring pads when removing hard food or stains. Do not use chlorine or chlorine based products when attempting to
remove stains. Avoid using sharp knives which will scratch the surface.

SILICONE

All silicone throughout our catalogue is 100% food grade silicon and suitable for oven, freezer and dishwasher. To prolong the life of your silicone items we recommend that you use with non-stick utensils, to ensure they are kept in prime condition.

SLATE

Our slate products have been treated with an acrylic lacquer. This completely seals the slate ensuring food safety and allows for ease of cleaning. We recommend simply wiping down with a lint free cloth and food safe sanitiser. Submersing in water is not recommended.

GLASSWARE

To prolong the life and looks of your glassware, please consider the following tips. After use rinse out any residue, particularly wine as the acid could damage the glass. Glasses should be placed in racks so that they cannot touch or knock against one another to prevent scratching
or breakages. Depending on the water quality refill the dishwasher salt regularly to avoid limescale, which can result from hard water. Do not expose to rapid temperature changes eg pouring ice into warm/hot glasses. Always open the glass washer door slightly for 5-10 minutes immediately after the rinse cycle ends, allowing condensation to evaporate. Dry glasses carefully with a soft, lint free cloth. When washing your tea towels, do not use fabric softeners or starch. For polishing, wait until the glasses have cooled down. It is best to use pure linen cloths. A cloudy coating, which makes glass surfaces less transparent, can easily be removed with Restore.

PLASTIC GLASSWARE

Polystyrene

These are dishwasher safe up to 100 washes and can withstand temperatures up to 100ºC.

San

This is stronger than polystyrene and can take a higher amount of usage. This product is dishwasher safe up to 200 washes and can withstand temperatures up to 100ºC.

Polycarbonate

Is a very strong and virtually unbreakable plastic, the strongest plastic of all. Polycarbonate glassware is dishwasher safe up to 500 washes and can withstand temperatures of up to145ºC.