Privacy Policy

This privacy notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time in the UK (‘Data Protection Legislation’).

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Jacksons (Clear Glass) Ltd is a company that supplies glassware, catering and janitorial products. We are registered in England and Wales as a limited company under number 393759 and our registered office is at Catering House, Cox Lane, Chessington, Surrey KT9 1SG.

For the purpose of all Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.

Sam Lucas is our Head of Privacy and he is responsible for helping with all enquiries in relation to this privacy policy and our management of your personal data. Should you wish to contact him or have any enquiry relating to your personal data please email at the address in the contact section below.

We obtain personal data about you, for example, when:

- you request a proposal from us in respect of the products, services and deliveries we provide; or

- either you, your employer or our clients engage us to provide products; or

- you contact us via email, telephone, post, our contact form or social media; or

- From third parties and/or publicly available resources for example, from your employer or from Companies House.

The information we hold about you may include the following: 

- your personal details such as your name, address, phone number, mobile phone number

- any previous details of contact we have had with you in relation to the provision, or the proposed provision of our products, advice and guidance;

- details of any products you have received from us;

- our correspondence and communications with you;

- information about any complaints and enquiries you make to us;

- information from research, surveys, and marketing activities;

- Information we receive from other sources, such as publicly available information, information provided by your employer, our clients, our suppliers or information from our associated network of firms and organisations.

We may process your personal data for purposes necessary for the performance of our contract with you or your employer or our clients to comply with our legal obligations.

We may process your personal data for the performance of our contract with you or our clients. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client.

We may process your personal data to perform our legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes; and

We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data you have the right to withdraw your consent to processing for that specific purpose.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

Situations in which we will use your personal data

We may use your personal data in order to: 

- Carry out our obligations arising from any agreements entered into between you, your employer or our clients and us, which will usually be for our provision of our products, services and deliveries;

- Carry out our obligations arising from any agreements entered into between our clients and us, which will most usually be for the provision of our products, services and deliveries, where you may be a client, an employee of our client, subcontractor, supplier or customer.

- Provide you with information related to our products, services and deliveries and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes;

- Seek your thoughts and opinions on the products, services and deliveries we provide; and

- Notify you about any changes to our products, services and deliveries.

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you or our client. Alternatively, we may be unable to comply with our legal or regulatory obligations.

We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are required to do so by law.

Data retention 

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. 

When assessing what retention period is appropriate for your personal data, we take into consideration: 

- the requirements of our business and the products, services and deliveries provided;

- any statutory or legal obligations;

- the purposes for which we originally collected the personal data;

- the lawful grounds on which we base our processing;

- the types of personal data we have collected;

- the amount and categories of your personal data; and

- Whether the purpose of the processing could reasonably be fulfilled by other means.

Where or when we need to use your personal data for a different purpose to the one for which it was collected, we will only use your personal data where that reason is compatible with the original purpose; but should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis before starting any new processing.

We will share only your personal data with third parties where we are required by law or where it is necessary to administer the relationship or contract between us or where we have another legitimate interest in doing so.

We use Third parties to process your data.

“Third parties” includes third-party service providers or other entities within our company. The following activities are carried out by third-party service providers:

Information Technology (IT) and cloud services, professional or advisory services, administration services, marketing services, payment services and Tax administration which is a legal obligation.

All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to comply with the law.

We will not transfer any personal data we collect about you outside of the EEA without gaining your consent.

 AND

We have put in place the following measures to ensure that your personal data is treated by those third parties in a way that respects the Data Protection Legislation with binding corporate rules and contracts that specify how and where your data is stored, which includes all aspects of Data Protection legislation.

Should you require further information about these protective measures please contact us using the contact details below.

Security of your Data

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, altered or disclosed, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality and similar standards of compliance.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

It is important that the personal data we hold about you is accurate and up to date. Should your personal information change, please notify us of any changes by contacting us using the contact details below.

Under certain circumstances you have the right to: 

- Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that it is accurate and that we are processing it lawfully.

- Request correction of the personal data that we hold about you.

- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing.

- Object to processing of your personal data where we are relying on a legitimate interest or those of a third party and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.

- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

- Request the transfer of your personal data to you or another data controller if the processing is based on consent and this is technically feasible.

If you want to exercise any of the above rights, please email our data protection point of contact.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This is another appropriate security measure to ensure that your personal information is not disclosed to any person who does not have the right to receive it.

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example in relation to marketing that you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent simply email our data protection point of contact.

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to unless we have another legitimate basis or legal obligation to do so.

This privacy notice was last updated on 23rd May 2018.

CONTACT US

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email Head of Privacy detailed below:

We are sorry to lose you and if you chose to opt out we will refrain from sending you any further marketing material, though we may keep a record of your information as part of our legal obligation or where it is necessary for the purposes of our legitimate interests and those interests are not overridden by your privacy rights. If you wish to withdraw your consent for receiving information on our special offers and catalogue please send an email to the Head of Privacy at:

Sam Lucas

Email: dataprivacy@jacksonscg.co.uk

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 

Telephone - 0303 123 1113 (local rate) or 01625 545 745

Website - https://ico.org.uk/concerns